0800 MERINO

Refunds & Exchange

*************************************UPDATE 26 March********************************************************
Covid 19 is an evolving situation and we regret that we will be CLOSED until further notice due to the requirements for couriers for only take bookings for essential business. Our website is open for browsing, if you decide to order or save a shopping cart I am happy to hold until we get through this. We've got this NZ - Please stay in your bubble. xxx

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We offer a 100% Satisfaction Guarantee - If your choice turns out to be not quite what you had in mind or is the wrong colour or size send it back to us unused and in it's original condition within 14 days of purchase and we'll happily swap it or provide a refund. The cost of getting the goods back to us is yours, but we will cover the cost of freighting any replacement back to you.